Reliably delivering safe, efficient, and innovative pressure cleaning solutions with care and dedication to excellence.

Cleanpass Services Privacy Policy

Effective Date: 30th July 2024

Introduction

This Privacy Policy outlines the practices of Cleanpass Services Pty Limited (“the Company,” “We,” “Us,” or “Our”) regarding the collection, use, and disclosure of information collected from you when you use our website, www.cleanpass.com.au (“the Site”). We are committed to protecting your privacy and ensuring the confidentiality of your personal information.

Types of Data Collected

Personal Data

Personal Data includes any information that identifies or can be used to identify an individual. Examples include names, addresses, email addresses, phone numbers, and facsimile numbers. We may collect this information through various means, including but not limited to interviews, correspondence, telephone, email, our Site, social media, publicly available sources, cookies, and third parties. We use this information primarily to provide our services, inform our clients, and for marketing purposes. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

Sensitive Information

Sensitive Information, as defined under the Privacy Act, includes details such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record, or health information. We will only use Sensitive Information for the purpose it was collected, for a related secondary purpose, with your explicit consent, or as required or authorised by law.

Other Information

We may also collect non-personal information, such as browser type, previous website visited, viewed content on our Site, and geographic location. This information is collected automatically by our web server and is used to help us analyse and improve our Site’s performance. This data does not personally identify you.

Consent to Collection, Use, and Disclosure

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you by submitting a written request. You may also update your personal information by contacting us at [email protected] or accessing your account on our Site.

Use of Personal Information

The Company may use your Personal Data for various purposes, including:

  • Providing and maintaining the Service
  • Managing your account and user registration
  • Performing contract obligations
  • Contacting you for updates or information related to the Service
  • Providing news, special offers, and information about similar services
  • Managing requests and customer support
  • Evaluating business transfers
  • Conducting data analysis and improving our Service, products, and for marketing purposes

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To Service Providers for service facilitation and analysis
  • During business transfers, such as mergers or acquisitions
  • To affiliates for similar service offerings
  • To business partners for promotional purposes
  • To other users when you interact publicly
  • With your consent or as required by law

Protection of Your Personal Information

We take all reasonable measures to secure your personal information from unauthorised access, use, or disclosure. However, we cannot guarantee the security of information transmitted over the internet.

How We Use Your Personal Information

The Company may utilise your Personal Data for various purposes, including but not limited to the following:

  • Providing and Maintaining Our Service: We use your information to deliver and manage the Service, ensuring that all features are functional and to monitor the overall usage.
  • Managing Your Account: Your Personal Data helps us manage your registration as a user, giving you access to specific features available to registered users.
  • Contractual Obligations: Your information may be used to fulfill our contractual obligations, such as processing orders for products, items, or services that you purchase from us.
  • Communicating with You: We may contact you via email, phone calls, SMS, or other forms of electronic communication, including push notifications from mobile apps. These communications may include updates, information about features, or security alerts, as needed.
  • Providing Information on Similar Goods and Services: We may send you updates about new services, special offers, and other events related to products or services similar to those you have previously purchased or shown interest in, unless you have opted out of receiving such information.
  • Handling Your Requests: Your data may be used to address and manage any inquiries or requests you submit to us.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your Personal Data may be shared or transferred as part of the business transaction.
  • Other Uses: We may also use your information for purposes such as data analysis, identifying trends in Service usage, evaluating the effectiveness of our marketing efforts, and improving our Service and user experience.

Sharing Your Personal Information

Your personal information may be shared in the following situations:

  • With Service Providers: We may share your data with third-party service providers to help monitor and analyse the use of our Service or to contact you on our behalf.
  • In Business Transactions: If we engage in mergers, sales of assets, or other business transfers, your information may be shared or transferred as part of the transaction.
  • With Affiliates: Your information may be shared with our affiliates, including our parent company, subsidiaries, joint venture partners, or other companies under common control, provided they adhere to this Privacy Policy.
  • With Business Partners: We may collaborate with business partners to offer you certain products, services, or promotions.
  • With Other Users: If you share personal information in public areas of our Service, this information may be visible to all users and could be publicly distributed.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We use your personal information in ways that are reasonably necessary for our business activities. This includes sending newsletters, setting up and recognising your online account, contacting you about contests, promotions, polls, surveys, or providing customer support related to our Site.

We may use your personal information for direct marketing purposes. If you prefer not to receive marketing communications, you can opt out or unsubscribe by updating your profile preferences or by clicking the “Unsubscribe” link in our emails or via directly “Reply”.

We may also retain and use your personal information for attributing comments or other submissions you make on the Site, particularly when your identity is essential for resolving service issues or financial matters related to purchases made on our Site.

Our website may employ Google AdWords remarketing to advertise to previous visitors on third-party sites, including Google. This means we may use your personal information to serve ads to those who have visited our Site but did not complete a form, such as the contact form. These ads may appear on Google search results pages or within the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on past visits to our Site. Any data collected will comply with our privacy policy and Google’s privacy policy.

You can manage how Google advertises to you via the Google Ad Preferences page, and you can opt out of interest-based advertising entirely by adjusting your cookie settings or using a browser plugin via the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin

International Disclosure

Your personal information may be disclosed to entities outside Australia for service provision. We will take reasonable steps to ensure these entities do not breach Australian Privacy Principles.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Opt-Out and Unsubscribe

You may opt out of receiving communications from Cleanpass Services Pty Limited by clicking the “unsubscribe” link in emails or contacting us at [email protected]

Complaints and Dispute Resolution

If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]

We will investigate and respond within 30 business days. If you are not satisfied, disputes will be resolved through mediation.

Definitions

  • Company: Refers to Cleanpass Services Pty Limited, including any references to “We,” “Us,” or “Our” within this Policy.
  • Device: Any digital device capable of accessing our Service, such as a computer, smartphone, or tablet.
  • Personal Data: Information that can identify an individual, either directly or indirectly.
  • Service Provider: Any entity, whether a natural person or legal body, that processes data on behalf of the Company. This includes third-party companies or individuals engaged to facilitate the Service, provide the Service on the Company’s behalf, perform tasks related to the Service, or assist the Company in analysing the Service’s use.
  • Service: Includes the Company’s website, advertisements, and applications.
  • Usage Data: Information automatically collected from the Service or the Service’s infrastructure, including, for example, the duration of a page visit.
  • You: The individual accessing or using the Service, or the entity on behalf of which such individual is accessing or using the Service.

Contact Us

For any questions about this Privacy Policy, please email us at [email protected]

This Privacy Policy has been designed to provide clarity on how Cleanpass Services Pty Limited handles your personal information. By continuing to use our Site, you acknowledge that you have read, understood and accept our Privacy Policy.